Fenapro warrants its products against defects in workmanship for a period one year on parts and labor , and, from the date of invoice. After this period of one year, our liability shall be limited to the product specific value.

Dents, scratches or breakage on the door panel, window or molding must be reported to us within 48 hours of receiving it and before installation, otherwise, you can not under any circumstances, make a service call.


A 1 year warranty is applicable on weatherstripping, the door broken, the broom door bottom, collecting vinyl and hinges.

This warranty does not apply to the defects caused by improper installation, improper use or following damage done during your transport.

No credits will be made back without prior authorization from the direction of Fenapro.

For any return of defective equipment, there will be inspection of equipment by the supplier. The credit will be made immediately after the receipt of our credit provider.


Any change to our product will automatically invalidate our warranty.

To route a service call, please contact the retailer where you purchased our products. The retailer will make us a good service call in due form and we will process the request.

Thank you.


The PVC extrusions are guaranteed against defects in material and workmanship for a period of twenty (20) years.

The panels sealed glass manufacturer are guaranteed for a period of fifteen (15) years for clear glass and Argon Low'E and this against any possible defect. All manufacturing defects on the glass, imperceptible to the naked eye at least one meter or 3 'in the field of view, will not be considered defects. If imperfections are visible and acceptable, the equipment will be replaced.

The hardware has a manufacturer's warranty of ten (10) years against any breakage having been made under normal conditions of use. This warranty does not apply to oxidation, discoloration, or the polished finish of the hardware. This warranty does not cover and specifically excludes defects related to corrosion if the hardware is used in a corrosive environment.


The thermal breaks in the thermos sliding are not guaranteed. For any other defect within the sealed glass panel, reference should be made to the PVC window guarantee.

The Foundation window is not guaranteed when laying concrete in case of collapse.


In the courtyard of the first year, weather-strips, threshold breach, brooms door bottom, vinyl covers and the hinges will be replaced only if no abuse or improper installation were identified.

Aluminium doors against installed with steel doors are not covered by our warranty.

Warpage up to 1/4 "is not considered a manufacturing defect.


None of the suppliers guarantee thermal breakage.

All manufacturing defects imperceptible to the naked eye on the glass or the molding and that at least one meter or 3 'in the field of view, will not be considered defects. If imperfections are visible and acceptable, the equipment will be replaced.